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--- failedtransaction [2009/08/31 12:15]
twdorris
+++ failedtransaction [2010/04/23 07:46]
twdorris
@@ Line 2: / Line 2: @@
-Most often the problem with a failed transaction is the result of a mismatch in the credit card billing address and the address entered by the user.  The following illustrates how to check this.
+By **FAR**, the most common problem people have with submitting orders on our site is the generic "//Order can't be processed//" or "//Transaction failed//" message.  This is almost always the result of a mismatch in the credit card billing address and the address entered by the user.  The following illustrates how to check this.
 ===== STEP 1: Shipping address =====
@@ Line 8: / Line 8: @@
 {{http://www.ecmtuning.com/images/forums/addr-shipping.png  }}
 ===== STEP 2: Billing address =====
-The next step is where the customer can specify a billing address associated with their credit card.  This is the address used to validate the credit card in the process flow outlined above.  This address MUST MATCH the address on file with the credit card bank for the credit card being used.  This is usually the address where the customer's billing statement is mailed.
+The next step is where the customer can specify a billing address associated with their credit card.  This is the address used to validate the credit card.  This address MUST MATCH the address on file with the credit card bank for the credit card being used.  This is usually the address where the customer's billing statement is mailed.  Call your credit card company to confirm this address if you have any doubts or get repeated failures.
 {{http://www.ecmtuning.com/images/forums/addr-billing.png  }}

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